Carilocity Privacy Policy

Effective Date: January 3, 2025

At Carilocity, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website https://carilocity.com or make purchases from us. By using our website, purchasing products, or interacting with Carilocity, you agree to the practices outlined in this policy.

Please take the time to read this Privacy Policy carefully to understand how we handle your personal information. If you have any questions or concerns, please contact us at info@carilocity.com.

1. Information We Collect

Carilocity collects two types of information from visitors to our website:

1.1 Personal Information You Provide

When you interact with Carilocity, we may collect personal information that you provide directly, including:

  • Contact Information: Your name, email address, phone number, and shipping/billing address.
  • Payment Information: Credit card details, PayPal account, or other payment information required to process transactions. (Note: Payment data is processed securely via third-party payment gateways and is not stored by Carilocity directly.)
  • Account Information: If you create an account, we may collect your username, password, and other account details.
  • Order History: Information about the items you have purchased, your purchase history, and any preferences you set.

1.2 Automated Information Collection

When you visit our website, we may automatically collect certain information through the use of cookies and other tracking technologies. This information may include:

  • Device Information: The type of device you are using (e.g., desktop, tablet, or mobile), browser type, and operating system.
  • Usage Data: Pages you visit, the time spent on our website, and how you interact with our site (e.g., links clicked, buttons pressed).
  • IP Address: Your IP address, which helps us identify your location and improve the user experience.

This automated data collection helps us improve our website functionality, enhance your browsing experience, and deliver personalized content and ads.

2. How We Use Your Information

Carilocity uses your personal information for various purposes, including:

  • Processing Orders: To fulfill your orders, process payments, and ship products.
  • Customer Support: To provide customer service, resolve issues, and respond to inquiries or complaints.
  • Marketing and Promotions: To send you promotional emails, newsletters, and special offers based on your preferences, unless you opt out of receiving such communications.
  • Improving Website Functionality: To personalize and improve the user experience on our website, including through cookies and other tracking technologies.
  • Legal Obligations: To comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or requests from law enforcement.

3. How We Protect Your Information

At Carilocity, we take the protection of your personal information seriously. We implement a variety of technical, physical, and administrative safeguards to protect the confidentiality and security of your data:

  • Encryption: We use SSL (Secure Sockets Layer) encryption to secure sensitive information during transmission, such as credit card details and personal information.
  • Payment Security: All payment information is processed securely through third-party payment processors, such as PayPal or Stripe, and is not stored by Carilocity.
  • Access Control: We restrict access to your personal information to authorized personnel only and use industry-standard procedures to protect against unauthorized access, alteration, or disclosure.

However, please be aware that no method of data transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Sharing Your Information

Carilocity does not sell or rent your personal information to third parties. However, we may share your information with the following types of third parties under certain circumstances:

4.1 Service Providers

We may share your personal information with trusted third-party service providers who help us operate our business, such as:

  • Payment Processors: To process payments and handle financial transactions.
  • Shipping Carriers: To fulfill and deliver your orders.
  • Email Marketing Providers: To send newsletters, promotions, and other marketing communications.
  • Website Hosting & Analytics: To monitor website performance and improve user experience.

These third-party providers are contractually obligated to protect your personal information and only use it for the purposes for which it was shared.

4.2 Legal Compliance

We may disclose your personal information to comply with legal obligations, enforce our terms and conditions, or protect our rights, property, or safety, or that of others. This may include sharing information with law enforcement agencies, regulators, or courts as required by law.

4.3 Business Transfers

In the event that Carilocity is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or through a prominent notice on our website of any such change in ownership or control.

5. Cookies and Tracking Technologies

Carilocity uses cookies and similar technologies to collect and store information when you visit our website. Cookies are small text files that are placed on your device to help us enhance your browsing experience. These cookies allow us to remember your preferences, track website performance, and provide personalized content.

You can control cookie settings through your browser settings. However, please note that disabling certain cookies may affect the functionality of the website.

5.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the basic functioning of our website, such as remembering your shopping cart.
  • Performance Cookies: Used to monitor website performance and improve user experience (e.g., Google Analytics).
  • Advertising Cookies: Used to deliver personalized ads and measure ad performance based on your interests.

By continuing to use our website, you consent to the use of cookies and similar technologies as described in this Privacy Policy.

6. Your Privacy Rights

Carilocity respects your rights regarding your personal information. Depending on your location, you may have certain rights with respect to your data, including:

  • Access and Correction: You have the right to request access to the personal information we hold about you and request corrections to any inaccuracies.
  • Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any promotional email or by contacting us directly at info@carilocity.com.
  • Data Portability: In some jurisdictions, you may have the right to receive a copy of your personal information in a machine-readable format and transmit it to another service provider.

To exercise any of these rights, please contact us at info@carilocity.com.

7. Third-Party Links

Our website may contain links to third-party websites, including social media platforms or other external services. These third-party sites have their own privacy policies, and Carilocity is not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Carilocity does not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as quickly as possible. If you believe we have collected personal information from a child, please contact us at info@carilocity.com.

9. Changes to This Privacy Policy

Carilocity reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of the page and post the updated policy on our website. We encourage you to review this Privacy Policy periodically to stay informed of any updates.

10. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us:

Thank you for trusting Carilocity with your personal information. We are committed to providing you with a secure, enjoyable shopping experience and protecting your privacy.