Sales Policy – CARILOCITY

Effective Date: February 27, 2025

At CARILOCITY, we strive to offer high-quality hats and accessories to meet the diverse needs and preferences of our customers. This Sales Policy outlines the terms and conditions for purchasing products from our website carilocity.com. By placing an order with CARILOCITY, you agree to the terms and conditions set forth in this policy.

1. Order Acceptance and Confirmation

When you place an order with CARILOCITY, you are making an offer to purchase the selected products. Once we receive your order, we will send you an order confirmation email confirming that we have received your order. This email serves as proof that we are processing your order. However, this does not guarantee that the order will be fulfilled.

CARILOCITY reserves the right to accept or reject any order for reasons including, but not limited to:

  • Product availability
  • Pricing errors
  • Fraud prevention
  • Shipping restrictions

Once your order has been processed and shipped, the sale is considered complete.

2. Product Information and Availability

We make every effort to ensure that product descriptions, images, and prices on CARILOCITY are accurate. However, CARILOCITY does not guarantee that all product information is free of errors. In the event of any errors, we reserve the right to correct them and notify you accordingly.

  • Product Availability: While we aim to keep our products in stock, availability may change without notice. If an item is out of stock, we will notify you and offer the option to wait for restocking, choose an alternative product, or receive a refund.

3. Pricing and Payment

  • Pricing: All prices listed on CARILOCITY are in USD (United States Dollar) and may change without notice. The price you are charged will be the price displayed at the time of your order.

  • Sales Tax: Sales tax will be automatically calculated and added to your order during checkout based on your shipping address and applicable tax laws.

  • Payment Methods: We accept the following payment methods:

    • Credit Cards: Visa, MasterCard, American Express, Discover
    • PayPal
    • Apple Pay and Google Pay (where available)

Your payment will be processed securely through an encrypted payment gateway, and CARILOCITY does not store your payment information.

  • Payment Authorization: Payment will be authorized immediately when you place your order. The order will only be processed once payment has been confirmed.

4. Order Processing and Shipping

  • Order Processing Time: Orders are typically processed within 1-2 business days (Monday to Friday). Orders placed on weekends or holidays will be processed the next available business day.

  • Shipping Methods and Delivery Time: Shipping fees and delivery times are calculated during checkout based on your shipping address and the selected shipping method. We offer various shipping options, including Standard Shipping, Expedited Shipping, and Express Shipping. Delivery times for domestic orders generally range from 5-7 business days.

  • Tracking Orders: Once your order has shipped, you will receive an email with tracking information to monitor your order’s progress.

5. Cancellations and Modifications

Once an order is placed, it is processed quickly to ensure timely shipment. As a result, we are unable to cancel or modify orders once they have been processed.

If you wish to make changes or cancel your order, please contact us immediately. If the order has not yet been processed or shipped, we will do our best to accommodate your request. Once the order has been shipped, you can return the item according to our Return and Exchange Policy.

6. Returns and Exchanges

CARILOCITY offers a 30-day return and exchange policy for most items. Items must be unused, in original condition, and with tags attached to be eligible for return or exchange. For more information, please refer to our Return and Exchange Policy.

  • Non-returnable Items: Personalized items, sale items, and used products are non-returnable unless defective or damaged.

7. Refunds

Refunds will be processed once we receive the returned item and verify its condition. Refunds will be credited to the original payment method. Refunds are typically processed within 7-10 business days.

  • Partial Refunds: If part of an order is returned, the refund will be based on the returned items’ value. Shipping fees are non-refundable unless the return is due to an error on our part.

8. Limitation of Liability

CARILOCITY is not liable for any damages, direct or indirect, arising from the use or inability to use our website, products, or services. Our total liability is limited to the amount paid for the specific product or service that caused the claim.

  • Shipping Delays: CARILOCITY is not responsible for delays caused by the shipping carrier, adverse weather conditions, or other factors beyond our control.

9. Indemnification

You agree to indemnify, defend, and hold harmless CARILOCITY, its affiliates, employees, directors, and agents from any claims, damages, or losses arising from your use of the Site or violation of these Terms and Conditions.

10. Intellectual Property

All content on the CARILOCITY website, including text, images, logos, product designs, and software, is owned by CARILOCITY or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Site without explicit written consent from CARILOCITY.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the state of Maine. Any disputes arising from these Terms will be resolved in the courts located in Maine, USA.

12. Contact Us

If you have any questions or concerns about these Sales Policy terms or need assistance with your order, please contact us: