Carilocity Shipping Policy

Effective Date: January 3, 2025

At Carilocity, we are dedicated to providing our customers with a smooth and efficient shopping experience. We offer fast and reliable shipping services to deliver your high-quality fashion hats and accessories right to your doorstep. Our Shipping Policy outlines the shipping methods, processing times, shipping costs, and other important details regarding how we handle the delivery of your order.

Please take a moment to read through the following details to understand our shipping procedures and options. If you have any questions or concerns, please do not hesitate to contact us at info@carilocity.com.

1. Order Processing

1.1 Processing Time

Once your order is placed, our team will begin processing it as quickly as possible. Most orders are processed within 1-2 business days (excluding weekends and public holidays). This includes verifying payment, preparing your items for shipment, and ensuring that your order is packed securely.

Please note that during peak seasons (such as holidays or sales events), processing times may be slightly longer. If there are any delays in processing your order, you will be notified via email.

1.2 Order Confirmation and Shipping Notification

Once your order has been processed and is ready for shipment, you will receive an order confirmation email and a shipping confirmation email with tracking information.

  • Order Confirmation: This email contains details of your order, including the items purchased and the total amount charged.
  • Shipping Confirmation: Once your package has shipped, you will receive a shipping confirmation email with a tracking number so you can monitor the status of your delivery.

Please ensure that your email address is correct during checkout so that you receive timely updates on your order.

2. Shipping Methods and Delivery Times

Carilocity offers several shipping options to meet the needs of our customers, both in the United States and internationally.

2.1 Domestic Shipping (United States)

We offer the following domestic shipping methods within the U.S.:

  • Standard Shipping (5-7 business days):
    The most economical option for U.S. deliveries. Estimated delivery time is between 5-7 business days. Shipping costs will be calculated at checkout based on your shipping address.

  • Expedited Shipping (2-3 business days):
    Need your order quickly? Choose expedited shipping to receive your order within 2-3 business days. Expedited shipping costs will be calculated at checkout based on the size and weight of your order.

  • Priority Shipping (1-2 business days):
    For urgent deliveries, priority shipping guarantees the fastest delivery time (1-2 business days). This option is available for an additional charge and will be calculated at checkout.

2.2 International Shipping

We are proud to offer international shipping to many countries around the world. International shipping times may vary depending on the destination. Estimated delivery times are as follows:

  • Standard International Shipping:
    Delivery time varies by country but typically ranges from 7-21 business days depending on the destination and customs clearance. Shipping costs are calculated at checkout.

  • Expedited International Shipping:
    For faster delivery, expedited international shipping is available with an estimated delivery time of 3-7 business days, depending on the destination country. Expedited shipping costs will be calculated at checkout.

Note: Delivery times for international orders may be affected by customs processing, import duties, and other factors beyond our control. Carilocity is not responsible for any customs fees, duties, or taxes that may be imposed by the destination country.

3. Shipping Costs

Shipping costs are determined based on the weight of your order, the shipping method you choose, and your delivery address. Shipping fees will be calculated at checkout before you complete your purchase.

  • Free Shipping on Domestic Orders:
    We offer free standard shipping on domestic U.S. orders over $100. This offer applies to standard shipping only and is available to U.S. customers.

  • International Shipping Fees:
    Shipping fees for international orders vary by location and will be displayed at checkout. Customs duties and taxes are not included in the shipping cost and may be the responsibility of the customer.

Shipping fees are non-refundable, even in the case of returned or exchanged items, unless there was an error on our part.

4. Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number. You can use this tracking number to monitor the status of your delivery through the carrier’s website.

  • Tracking Information:
    You can track your order using the link provided in the shipping confirmation email or by visiting the carrier’s website and entering your tracking number.

  • Shipping Carrier:
    We use trusted shipping carriers such as USPS, UPS, FedEx, and DHL for both domestic and international deliveries. The carrier used will depend on the shipping method you select during checkout.

If you have trouble tracking your order or if there is an issue with the tracking information, please contact our customer service team for assistance.

5. Address Accuracy and Delivery Issues

It is important to provide accurate and complete shipping information at checkout to avoid delays or misdeliveries. Please double-check your shipping address, including the correct street name, apartment number (if applicable), and zip code. Carilocity cannot be held responsible for delays or errors caused by incorrect or incomplete addresses.

5.1 Undeliverable Packages

If a package is returned to us because the address was incorrect, incomplete, or unrecognized, we will contact you to resolve the issue. You may be responsible for additional shipping charges if the package needs to be reshipped.

5.2 Delivery Issues

If your package is lost, delayed, or damaged during transit, please contact the carrier directly or reach out to our customer service team. We will assist you in tracking your package or filing a claim with the shipping carrier.

6. Order Modifications and Cancellations

Once an order is placed and processing has begun, we are unable to make changes to the order, including modifications to the shipping address or cancellation. If you need to make changes to your order, please contact our customer service team as soon as possible, and we will do our best to accommodate your request. However, we cannot guarantee changes after an order has been processed.

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at info@carilocity.com. You will need to provide the following information:

  • Order number
  • Photos of the damaged or defective item(s)
  • A description of the issue

We will assist you in resolving the problem, either by sending a replacement item or issuing a refund, depending on your preference.

8. Customs, Duties, and Taxes (International Orders)

For international shipments, your order may be subject to customs fees, import duties, and taxes, which are assessed by the customs authority in the destination country. These charges are not included in the total price of your order at checkout and are the responsibility of the customer.

Customs clearance procedures may cause delays beyond our control. Carilocity cannot be held responsible for any delays or additional charges related to customs processing. We recommend checking with your local customs office to understand the potential costs before making a purchase.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, need assistance with an order, or require help tracking a shipment, please do not hesitate to contact us:

Thank you for shopping with Carilocity! We are committed to providing you with exceptional products and service, and we look forward to delivering your order as quickly and safely as possible.